Privacy Policy

Effective Date: October 16, 2026

Last Updated: October 16, 2026

1. Introduction

Welcome to AUREN – Home Décor.

At AUREN, we believe that trust is an essential part of creating a beautiful home. We are committed to respecting your privacy and protecting the personal information you share with us when visiting our website, browsing our collections, or purchasing our products.

This Privacy Policy explains how AUREN (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to applicable data protection laws.

2. Information We Collect

We may collect the following categories of information:

Personal Information

First and last name
Email address
Contact number
Billing and shipping addresses
Country and postal code
Order details and purchase history
Customer service communications

Payment Information

When you purchase products from AUREN, payment information is processed through our authorized third-party payment service providers.

Depending on the payment method, payment-related information may include transaction references, payment status, and limited payment method details.

AUREN does not intentionally store complete credit card numbers, debit card numbers, CVV codes, or online banking passwords on its website servers.

Technical and Browsing Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited and browsing activity
Referral sources
Cookie identifiers
Approximate geographical location derived from technical information

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing and fulfilling customer orders
Confirming purchases and sending order updates
Arranging domestic and international deliveries
Providing shipment tracking information
Processing returns, exchanges, and refunds
Responding to customer inquiries
Improving our website, products, and shopping experience
Detecting and preventing fraud or unauthorized transactions
Maintaining business and financial records
Complying with applicable legal and regulatory obligations

Where permitted by law, and subject to any required consent, we may also send promotional communications about new collections, special offers, and product launches.

You may unsubscribe from marketing emails at any time.

4. Payment Security

AUREN uses authorized third-party payment service providers to facilitate secure online transactions.

Payment transactions may be subject to the privacy policies, security standards, and terms of the respective payment providers.

We do not sell customers’ payment information.

Where available, payment service providers may use encryption, tokenization, and other security measures to protect payment transactions.

5. Shipping and Delivery Partners

To fulfill orders, we may share necessary customer information with shipping, courier, logistics, and fulfillment partners.

This information may include:

Recipient name
Delivery address
Contact number
Order reference
Shipment information
Customs-related information for international orders

Such information is shared only to the extent reasonably necessary for delivery, tracking, customs clearance, and related services.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may be used for:

Maintaining shopping cart functionality
Remembering website preferences
Supporting secure browsing
Analyzing website traffic
Measuring marketing performance
Personalizing content where permitted

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

Where legally required, we will obtain consent before using non-essential cookies.

Disabling certain cookies may affect website functionality.

7. Sharing of Personal Information

AUREN does not sell or rent customers’ personal information to third parties for monetary consideration.

We may share information with trusted service providers, including:

Payment processors
Shipping and logistics companies
Website hosting and technical service providers
Customer support service providers
Analytics and marketing service providers
Professional advisers and regulatory authorities, where necessary

Service providers are expected to handle personal information securely and in accordance with applicable contractual and legal requirements.

We may also disclose information where required by law, legal proceedings, or valid government requests.

8. International Customers and Data Transfers

AUREN operates from India and may serve customers in India, the United States, the United Kingdom, the European Economic Area, Australia, New Zealand, and other international markets.

To process international orders, personal information may be transferred to or processed in countries outside the customer’s country of residence.

Where required by applicable law, AUREN will implement appropriate safeguards for international transfers of personal information.

International customers may have additional privacy rights under the laws applicable to their location.

9. Legal Basis for Processing

Where laws such as the UK GDPR or EU GDPR apply, AUREN processes personal information on appropriate legal grounds, which may include:

Contractual necessity: Processing information to fulfill purchases and provide requested services.
Legal obligations: Maintaining records and complying with tax, customs, and regulatory requirements.
Legitimate interests: Protecting our website, preventing fraud, and improving our services where these interests are not overridden by individuals’ rights.
Consent: Sending certain marketing communications or using non-essential tracking technologies where consent is required.

Where processing relies on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

10. Data Retention

AUREN retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

Order fulfillment requirements
Customer support and dispute resolution
Accounting and taxation obligations
Fraud prevention
Applicable legal requirements

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, unless retention is legally required.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Withdraw consent where processing is consent-based
Object to certain processing activities
Request restrictions on processing
Request data portability where applicable
Opt out of direct marketing
Lodge a complaint with an appropriate data protection authority

Certain requests may be subject to legal exceptions or identity verification requirements.

To exercise your privacy rights, please contact us using the email address provided below.

12. Data Security

AUREN takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include secure website connections, restricted administrative access, and the use of reputable technology and payment service providers.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

13. Children’s Privacy

Our website and products are intended for general consumers and are not specifically directed toward children under the age of 18.

We do not knowingly collect personal information directly from children without any consent required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

14. Third-Party Websites

Our website may contain links to third-party websites, including marketplaces, payment providers, and social media platforms.

These websites operate independently and may have their own privacy policies and data handling practices.

AUREN is not responsible for the privacy practices of third-party websites that we do not control.

We encourage customers to review the privacy policies of external websites before providing personal information.

15. Marketing Communications

Customers may choose to receive updates about AUREN collections, promotions, product launches, and special offers.

Where required by law, we will obtain consent before sending promotional communications.

You can unsubscribe from marketing emails using the unsubscribe option included in the communication or by contacting us directly.

Transactional messages relating to orders, payments, deliveries, and customer support may continue where necessary.

16. Changes to This Privacy Policy

AUREN reserves the right to update or revise this Privacy Policy to reflect changes in our business operations, technology, legal requirements, or data handling practices.

Any changes will be published on this page with an updated revision date.

Where legally required, we will provide additional notice or obtain consent for material changes.

17. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

AUREN – Home Décor

Email: nitin@autonomyindia.com

Country of Operation: India

We will review and respond to privacy-related requests in accordance with applicable legal requirements.

Designed for Beautiful Living. Built on Trust.