Shipping, Returns
& Refund Policy

1. Shipping Policy

1.1 Order Processing & Dispatch

All orders placed through our official website, www.aurencraft.com, are managed and shipped by AUREN through our trusted logistics partners.

Every product is carefully inspected and securely packaged before dispatch to ensure it reaches you in excellent condition.

Once your order has been dispatched, tracking details will be shared through your registered email address, mobile number, or other available communication channels.

1.2 Delivery Within India

Estimated Delivery Time: 3–7 Business Days

We aim to deliver orders within 3–7 business days from order confirmation, subject to product availability, payment confirmation, and courier serviceability.

Business days exclude Sundays and applicable public holidays.

Delivery timelines are estimates and may vary due to remote locations, weather conditions, courier disruptions, or circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to keep you informed.

1.3 International Shipping

AUREN also ships to selected international destinations, subject to courier availability and applicable import regulations.

International shipping charges and estimated delivery timelines will be communicated during checkout or before order confirmation.

International shipments may be subject to customs duties, import taxes, and other destination-country charges. Unless expressly stated otherwise, these charges are the responsibility of the customer.

1.4 Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery destination, order size, and available shipping services.

1.5 Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within India, subject to serviceability and order eligibility.

• COD availability will be displayed at checkout.
• COD may not be available for certain locations or products.
• International orders must be prepaid unless otherwise expressly indicated.

1.6 Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, it may be returned to AUREN.

Where appropriate, additional delivery charges may apply for re-dispatch. Any such charges will be communicated before re-shipping.

2. Returns Policy — India

2.1 Easy 7-Day Returns

We want you to be completely satisfied with your AUREN purchase.

If you are not satisfied with your purchase, you may request a return within 7 calendar days from the date of delivery.

This 7-day change-of-mind return policy applies exclusively to orders delivered within India.

The return request must be submitted within the 7-day period. The product does not need to reach our facility within that period, provided the return was requested on time and the customer follows the return instructions.

2.2 Return Eligibility

For a standard return, the following conditions apply:

• The return must be requested within 7 calendar days of delivery.
• The product must be unused, unwashed, and in its original condition.
• The product must not have been altered, damaged through use, or improperly handled.
• Original tags, labels, and packaging should be retained wherever reasonably possible.
• The product must be securely packaged for return transportation.

These conditions apply to standard change-of-mind returns and do not restrict statutory remedies for defective, damaged, or incorrectly supplied products.

2.3 Free Return Shipping

AUREN covers the return-shipping cost for eligible returns within India.

Once your return request is approved, we will arrange a pickup through our designated logistics partner wherever pickup services are available.

If reverse pickup is unavailable at your location, our customer support team will provide an alternative return procedure.

Customers should not independently ship products back without receiving return instructions from AUREN.

If an alternative self-shipping arrangement is approved, AUREN will cover the reasonable return-shipping cost as agreed during the return process.

2.4 Non-Returnable Products

The following items may be excluded from standard change-of-mind returns, where clearly disclosed before purchase:

• Personalized or custom-made products.
• Products that have been used, washed, or materially altered.
• Products damaged due to customer misuse or improper handling.

These exclusions do not affect customers' legal rights relating to defective, damaged, or incorrectly supplied goods.

3. How to Request a Return

Returning an eligible product is simple.

4. Refund Policy

4.1 Refund Processing Time

Approved refunds will be initiated within 5–7 business days after successful return inspection and refund approval.

The actual time required for the refunded amount to appear in your account may vary depending on your bank, payment gateway, or payment service provider.

4.2 Refunds for Prepaid Orders

For orders paid through online payment methods, including:

• Credit cards
• Debit cards
• UPI
• Net banking
• Other supported online payment methods

The refund will be initiated to the original payment method used to complete the purchase.

For example, if an order was paid using a credit card, the refund will ordinarily be credited back to the same card account.

If the original payment method cannot accept a refund, our support team will contact you to arrange a secure alternative.

4.3 Refunds for Cash on Delivery Orders

For orders paid through Cash on Delivery, refunds will be processed through direct bank transfer.

To receive the refund, customers must securely provide the following information through the refund process designated by AUREN:

• Account holder's name
• Bank name
• Bank account number
• IFSC code
• Order number

Once the return is approved and the required bank details are verified, the refund will be initiated to the designated bank account within 5–7 business days.

For your security, AUREN will never request your OTP, UPI PIN, ATM PIN, banking password, or card security code to process a refund.

4.4 Refund Amount

For eligible standard returns within India, AUREN will refund the amount paid for the returned product and the original delivery charges paid for that order.

Return-shipping charges for eligible domestic returns will be borne by AUREN and will not be deducted from the refund.

For defective, damaged, or incorrectly supplied products, refunds and related shipping costs will be handled in accordance with applicable law.

5. Damaged, Defective or Incorrect Products

At AUREN, every product is carefully checked before dispatch.

However, if you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as reasonably possible.

To help us resolve the issue efficiently, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging, where available

Our team will review your request and provide an appropriate resolution, including replacement, return, or refund, as applicable.

For issues attributable to AUREN, reasonable return-shipping expenses will be covered by us.

Your rights under applicable consumer protection laws remain unaffected.

6. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

If an eligible prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method within 5–7 business days following cancellation approval.

Once an order has been dispatched, cancellation may not be possible.

For orders delivered within India, customers may request a return after delivery under our 7-day returns policy.

7. International Returns & Refunds

AUREN accepts orders from selected international destinations.

However, our voluntary 7-day change-of-mind return policy and free domestic return-shipping service apply only to orders delivered within India.

International returns, cancellations, and refunds will be handled according to the applicable laws of the destination country and any additional terms communicated before purchase.

Where local consumer protection laws provide cancellation, withdrawal, or return rights, those rights will be fully respected.

Customers must contact AUREN support before arranging any international return shipment.

Any applicable international return-shipping charges, customs formalities, and refund procedures will be communicated in accordance with the customer's legal rights.

International prepaid refunds will ordinarily be initiated to the original payment method.

8. Customer Support

We are here to make your AUREN shopping experience as seamless as possible.

For questions about shipping, delivery, returns, refunds, or order cancellations, please contact our customer support team using the contact information published on our website.

Official Website: www.aurencraft.com

Please include your order number in all order-related communications.

9. Policy Amendments

AUREN may update this policy from time to time to reflect operational improvements, changes in shipping arrangements, payment services, or applicable legal requirements.

Updates will be published on our official website.

Nothing in this policy excludes or restricts any mandatory consumer rights available under applicable law.